There is no penalty for cancellation due to sickness.
I expect clients to match my commitment to their sacred appointments and communicate as soon as possible when things go wrong. But I’ve never charged for late cancellations due to illness. I certainly won’t start now.
To help prevent the spread of the coronavirus that causes COVID-19, cancellation due to illness is penalty-free. For new clients, $50 of the session deposit will be returned. I’ll be happy to reschedule with you when your illness has fully passed.
For cancellations not related to illness, at least 24 hours advance notice is required. This allows someone else to schedule in your place. If you give less than 24 hours advance notice you will be charged a $50 reservation fee. This amount must be paid prior to any subsequent appointment.
Massage therapists are booking fewer sessions in order to have time for extensive cleaning between clients. COVID-19 has increased our costs and reduced our ability to work. Please support us by respecting the whole appointment process.
Anyone who fails to show up without notice for whatever reason is a no-show. No-shows will be charged the full price of the missed appointment. This amount must be paid in order to reserve any subsequent appointment. No-shows are bad karma—just sayin'.
If you arrive late, your session may be shortened accordingly. Depending on how late, your therapist will determine if there is enough time remaining for your session. Regardless of the length of the treatment actually given (and even if no treatment is given), you will be responsible to pay for the full session reserved for you. Out of consideration for your therapist and other customers, please plan accordingly and be on time.